Service Agreement Terms & Conditions

Throughout this warranty and any related documents, the terms “The Company” or “Huntington, WV Appliance Repair” or “Wonkeeland” refer to Wonkeeland Appliance Repair LLC, the provider of appliance repair services. Additionally, the term “customer” or any other terms used to denote the individual receiving the services refer to “the customer.” These terms are used to establish a clear understanding of the roles and responsibilities of both parties involved in the appliance repair service and warranty agreement.

It is the responsibility of the customer to familiarize themselves with the terms of service at the time of scheduling and prior to allowing our technician to commence the provision of service. Scheduling of service with us implies full acceptance of our terms and conditions as detailed, as does allowing our technician to commence service. Acting either for yourself or for the party listed on the electronic or paper work order/job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, 24% APR Interest and service charges on any past due balance, a $30 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your work order is canceled in an untimely fashion, and any necessary collection costs, including attorney’s fees. Payment is due on the provision of service unless terms have been agreed or other previous arrangements have been made.

Cancellation of Service

When scheduling service with us, we specifically take time out of a technician’s day to call on your location and service your product. When you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services which in turn results in a loss of revenue which cannot be recovered. Consequently, we reserve the right to charge equal to 100% of the service call amount for any appointment missed, canceled, or changed without 8 business hours notice or otherwise mutually agreed.

Damage Waivers

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence the provision of service.

Waiver of Damages When Moving Appliance

You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry, and countertops. You acknowledge the technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the technician and Wonkeeland Appliance Repair LLC, from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of Damages When Working with Water

You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the technician, you promise to hold harmless Wonkeeland Appliance Repair LLC, its principals, agents, and employees from any and all damages, harms, or liability that may result from such an occurrence. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling

You understand that, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair the same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections that result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with canceled or failed events, inability to service customers, etc. You acknowledge that, by undertaking to service and/or repair your equipment, Wonkeeland Appliance Repair LLC is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Wonkeeland Appliance Repair LLC, its agents and employees from any and all such harms. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages When Lifting Glass Cook Top

You understand that, in lifting a glass/ceramic cooktop surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the technician to exercise every due level of care, you nevertheless recognize that the Technician and Wonkeeland Appliance Repair LLC explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Wonkeeland Appliance Repair LLC, its agents and employees from any and all such responsibility. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Wonkeeland Appliance Repair LLC does not install, modify, or correct problems with services necessary to facilitate installation. These include but are not limited to electrical supply, water supply, water drainage, gas supply, dryer air vents, ventilation systems to facilitate cooling and/or safe operation of equipment installed.

We assume and accept that the area, systems, or services which have been provided to accommodate the appliance installation have been prepared to conform to the needs of the appliance and meet all applicable regulatory requirements and codes. We do not verify correct ventilation, electrical, water supply, water drainage requirements have been met specific to the appliance installed.

Charge quoted does not include the cost of materials such as vent hoses, water lines, gas lines, hoses, fittings, etc.

Where two people are required to diagnose an appliance, such as with stacked dryer/washers and wall ovens, this will incur an additional service charge in addition to the charge for basic repair.

Should we call to perform a repair and find that repair cannot proceed and cannot be corrected while on site due to any one of the above criteria not being met, our standard service call will be due.

1-Year Warranty

Wonkeeland Appliance Repair LLC provides a 1-year warranty on repairs where parts and labor are purchased from us. This warranty does not cover parts or labor when the part is provided by the customer. The warranty does not cover normal wear and tear, misuse, abuse, or external factors beyond our control. There is no warranty on expendable items such as filters, light bulbs, or fuses. The warranty is valid only for the specific appliance and the original customer. The warranty is non-transferable.

Warranty Terms & Conditions

1. Warranty Coverage

Wonkeeland Appliance Repair LLC (hereinafter referred to as “the Company”) offers a 1-year warranty on parts and labor for repairs performed by our technicians. This warranty covers only the specific parts replaced and labor associated with the repair service.

2. Warranty Period

The warranty period commences on the date of the completed repair service and extends for 1 year from that date. Any claims under this warranty must be made within the warranty period.

3. Warranty Exclusions

This warranty does not cover:

a. Customer-supplied parts: If the customer provides their own parts for the repair, the Company will not cover the part or labor associated with it under this warranty.

b. Normal wear and tear or cosmetic damage.

c. Damage resulting from improper use, negligence, accidents, unauthorized repairs, or modifications.

d. Appliances that have been moved or relocated after the initial repair.

e. Consumable parts, such as filters, bulbs, or fuses, and parts that require replacement due to normal wear and tear.

f. Any costs associated with diagnosing issues not related to the original repair.

4. Warranty Claims

To make a warranty claim, the customer must contact the Company within the warranty period and provide a detailed description of the issue, along with the original service invoice as proof of the repair. The Company will then schedule a service appointment to assess and rectify the problem, if covered under the warranty.

5. Warranty Service

If a warranty claim is deemed valid, the Company will repair or replace the faulty part(s) at its discretion, without charge for parts or labor. The Company reserves the right to use refurbished or new parts for warranty repairs.

6. No Additional Warranties

This warranty is in lieu of all other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. No other warranties or guarantees, either written or oral, will be honored beyond the terms stated in this warranty.

7. Limitation of Liability

Under no circumstances shall the Company be liable for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, loss of use, or any other losses arising out of or related to the appliance repair services provided. The Company’s total liability for any warranty claim shall not exceed the original cost of the repair service.

8. Non-Transferability

This warranty is non-transferable and applies only to the original customer who received the repair service. The warranty will not extend to any subsequent owners or users of the appliance.

9. Governing Law and Jurisdiction

This warranty shall be governed by and construed in accordance with the laws of the state in which the repair service was performed. Any disputes arising from or relating to this warranty shall be subject to the exclusive jurisdiction of the courts located in that state.

10. Amendments

The Company reserves the right to modify or update the terms and conditions of this warranty at any time. Any changes to the warranty terms will be communicated to the customers and will apply only to repairs performed after the date of the amendment.

By accepting the appliance repair service from the Company, the customer acknowledges and agrees to the terms and conditions of this 1-year warranty.